🔐 Data Protection Policy

Bitbisa Privacy Policy — How We Keep Your Data Safe

All your data on Bitbisa is stored with the highest level of security. What we collect, why we collect it, and where it goes — it's all clearly laid out here.

Last updated: 1 January 2026
🛡️
Your Data — Your Control

Bitbisa never sells your data to third parties.

256-bit SSL Encrypted GDPR Compliant
Our commitment: Bitbisa treats your privacy as a right, not an afterthought. This policy contains no hidden terms.
1Introduction & Applicability

This Privacy Policy ("Policy") has been prepared by the company operating the Bitbisa platform and applies to all users based in Bangladesh. It comes into effect whenever you use our services through the Bitbisa website, mobile app, or any other channel.

We understand that people are cautious about sharing personal information online — and rightly so. That is why Bitbisa is fully transparent about exactly what data we collect, where it goes, and what you can do about it.

This policy Terms & Conditionsis an integral part of. By using the platform, you are considered to have accepted this policy.

2What Data We Collect

Bitbisa only collects data that is genuinely necessary to provide its services. Collecting excessive or unnecessary information goes against our policy.

Information collected directly from you:

  • Full name and date of birth (for age verification)
  • Mobile number (for OTP verification and communication)
  • Email address (optional, for notifications)
  • Payment details — transaction reference only (not full account information)
  • Identity verification documents (where applicable)

Automatically collected information:

  • Device information (model, operating system, browser version)
  • IP address and approximate location (for security purposes)
  • Logs of platform activity (betting history, transactions)
  • Cookies & session data (see Section 5 for details)
Data Type Purpose Mandatory?
Name & date of birthIdentity & Age VerificationYes
Mobile numberOTP Login & SupportYes
EmailNewsletters, offersNo
Transaction DataPayments & AuditYes
Device / IPSecurity & Fraud PreventionYes
Betting HistoryService improvement & legal auditYes
3Purpose of Data Use

Bitbisa uses the data it collects only for specific, legitimate purposes. No data is ever sold or rented to third parties for commercial gain.

  • Account Management: To verify your identity, process login, and ensure service delivery.
  • Payment processing: Processing deposits and withdrawals securely.
  • Fraud Prevention: Detecting unusual activity and keeping your account secure.
  • Regulatory Compliance: Meeting legal obligations in accordance with licence conditions.
  • Service Improvement: Analysing usage patterns to make the platform more intuitive.
  • Contact: Sending support messages, important updates, and bonus offers.
  • Responsible Gaming: Identifying patterns of risky behaviour and taking preventive action.
Your consent is obtained before we send you any marketing messages. You can unsubscribe at any time.
4Data Sharing & Third Parties

Bitbisa never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

  • Payment Processor: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
  • Identity Verification Service: Registered third party for KYC processing.
  • Legal Authorities: When legally required by a court order or government directive.
  • Fraud prevention services: Cybersecurity partner — for risk analysis purposes only.

Before sharing data with third parties, we ensure they comply with Bitbisa's privacy standards. Every partner signs a data protection agreement.

All international data transfers are protected with the highest standard of encryption and data protection agreements.
5Cookies & Tracking Technologies

Bitbisa uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Most browsers let you manage cookie preferences. However, disabling essential cookies may prevent the platform from functioning properly.

6Data Retention Period

Bitbisa does not retain data beyond the period it is needed. Each type of data has a defined retention period:

  • Account Information: For the duration of active account + 5 years after closure (legal obligation).
  • Transaction history: 7 years (financial regulatory requirement).
  • Support contact: 3 years.
  • Marketing data: Deleted immediately upon unsubscription.
  • Device Log: 90 days.

After the retention period, data is automatically deleted or anonymised.

7Your Rights

Bitbisa believes users should have full control over their own data. You have the following rights:

👁️
Right to Access
You may request to see what information we hold about you.
✏️
Right to Rectification
You can request corrections to inaccurate information at any time.
🗑️
Right to Erasure
You can request deletion of your data at any time, unless we are required to retain it by law.
🚫
Right to Restrict Processing
You can object to the use of your data for specific purposes.
📦
Right to Data Portability
You can receive your data in a machine-readable format.
📧
Right to Unsubscribe
You can opt out of marketing messages at any time.

To exercise these rights support@bitbisa.com— to email us. All requests will be responded to within 30 days of receipt.

8Minor Protection

Bitbisa's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

A note to parents — if you believe your child is using this platform, please notify our support team immediately.
9Technical Security Measures

Bitbisa uses industry-leading technology to keep your data secure:

  • 256-bit AES encryption — on all data transfers.
  • TLS 1.3 Protocol — for server communications.
  • Two-Factor Authentication (2FA) — For sensitive activities.
  • Automated Threat Detection — 24/7 monitoring.
  • Regular Security Audits — by third-party specialists.
  • Data Minimization — Only the data that is strictly necessary is retained.

That said, no internet system is 100% secure. While we cannot guarantee absolute security, we take every possible measure to protect your data.

10Privacy Policy Updates

Bitbisa may update this Privacy Policy when necessary. If changes are made:

  • The "Last updated" date at the top of the page will be revised.
  • App notifications will be sent for any significant changes.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
11Contact Us

For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team:

  • Email: privacy@bitbisa.com
  • General support: support@bitbisa.com
  • Live chat: available 24/7 within the platform

Of receiving your request 30 business days Response will be provided within.

Why Your Privacy Is Guaranteed at Bitbisa

We prove it through action, not words. These measures keep your data genuinely secure.

🔐
End-to-End Encryption
Your data is fully encrypted from your device to our servers. No one can intercept it along the way.
🚫
No Sale of Data
Bitbisa earns revenue through betting commissions, not by selling your data. That's a core principle of our business model.
🔍
Regular Security Audits
Every quarter, independent cybersecurity specialists conduct a full audit of our systems.
🎛️
Your Control
You can request to view, correct, or delete your data at any time. We commit to responding within 30 days.
⏱️
Minimum Retention Period
No data is kept beyond the required period. It is automatically deleted after the specified retention period.
📋
Transparent Policy
There are no hidden terms buried in legal language. Everything is stated plainly and clearly — what you see is what you get.

❓ Frequently Asked Questions

Accounts are typically locked after several consecutive incorrect password attempts — this is a security feature. If your account is locked, wait 15–30 minutes first, as the system may unlock it automatically. If it does not, use the "Forgot Password" option to send an OTP to your registered mobile number and reset your password. If that does not work either, contact us via live chat or at support@bitbisa.com with your name and mobile number. Our support team will verify your identity and unlock the account. For your security, never share your password with anyone — our support team will never ask for it.

Bitbisa's Live Casino lets you play with real dealers in real time — just like being on an actual casino floor. To get started, log in to your account and, if you have a balance, head straight to the Live Casino section. There you'll find separate tables for Baccarat, Teen Patti, Dragon Tiger, Roulette, and Blackjack. Click any table to launch the live stream, then place your chips and start betting. The rules for each game are listed below the table. If it's your first time, it's best to start small — Teen Patti and Baccarat are relatively straightforward and are the most popular choices among Bangladeshi players.

Your data is safe — get started now

Your privacy is always protected at Bitbisa. Register with confidence and enjoy the best betting experience in Bangladesh.

By registering, you agree to this Privacy Policy. For users aged 18+ only.

বাংলা